The 10 Most Important IT Outsourcing Metrics

Introduction

Outsourcing IT services can be a great way to improve your business's IT performance and save money. However, it is important to monitor the performance of your outsourcing provider to ensure that you are getting the most out of your investment.

There are a number of key metrics that you should track to measure the success of your IT outsourcing relationship. These metrics will help you to identify areas where your provider is performing well and areas where they could improve.

10 Key Metrics

The following are 10 of the most important IT outsourcing metrics:

1. Cost: The cost of outsourcing is one of the most important metrics to track. You should track the actual cost of outsourcing, as well as the cost savings that you are realizing.
2. Time to market: Outsourcing can help you to bring new products and services to market faster. You should track the time it takes to develop and launch new products or services when you are outsourcing IT services.
3. Quality: The quality of the IT services that you are receiving is another important metric to track. You should track the number of defects in the services that you are receiving, as well as the customer satisfaction levels with the services.
4. Security: The security of your IT systems is a critical factor. You should track the security measures that your outsourcing provider is taking to protect your data.
5. Compliance: If your business is subject to industry regulations, you should track your outsourcing provider's compliance with those regulations.
6. Availability: The availability of your IT systems is important to ensure that your business can operate smoothly. You should track the uptime of your IT systems and the number of outages that you experience.
7. Employee satisfaction: The satisfaction of your IT employees is important to the success of your IT outsourcing relationship. You should track the employee satisfaction levels with the outsourcing provider and the quality of the work that they are doing.
8. Customer satisfaction: The satisfaction of your customers is also important to the success of your IT outsourcing relationship. You should track the customer satisfaction levels with the services that you are receiving.
9. Innovation: Outsourcing can help you to stay ahead of the competition by giving you access to the latest IT technologies and expertise. You should track the innovation that your outsourcing provider is bringing to your business.
10. Risk: Outsourcing can introduce new risks to your business. You should track the risks that you are exposed to when you are outsourcing IT services.

Conclusion

By tracking these key metrics, you can ensure that your IT outsourcing relationship is successful. You will be able to identify areas where your provider is performing well and areas where they could improve. This will help you to get the most out of your investment in IT outsourcing.